REMAKES & RETURNS
To better serve you when inquiring about an order please have your account number handy.
Production errors will be remade at our expense. However, other non-production error (i.e., dispenser errors, Doctor errors, changes in order, entry errors) will be made at the provider’s expense.
Private pay orders are subject to a 1% sales tax, unless the provider has made an Illinois Tax Exempt number available to JAK Optical Laboratories.
Frames are warranted under the manufacturer’s warranty against defects for a period of 90 days.
To get frames replaced under warranty, you must return the original part along with the invoice from the original order. Frames cannot be replaced at “no charge” without returning the defective part to JAK Optical Laboratories.
Frame samples will be provided on a consignment basis. Unreturned recalled frames
will be billed to the provider at $12 each.
All returns should be sent to:
JAK Optical Laboratories
714 W. Detweiller Dr.
Peoria, IL 61615
TERMS AND CONDITIONS
Introduction
These terms and conditions govern the relationship between JAK Optical Laboratories and the entity described in the Account Activation Form (herein referred to as “you” or “Buyer”). By submitting the Account Activation Form and entering orders on JAK Optical Laboratories’ website the entity accepts these terms and conditions in full. These terms and conditions apply to any purchase order (whether written, telephonic or placed via a website interface) for one or more products, accessories, services or parts placed by you. Any order submitted by you is subject to acceptance by JAK Optical Laboratories.
Prices and Payments
Prices stated are net of any taxes applicable to the goods sold F.O.B. JAK Optical Laboratories’ plant. JAK Optical Laboratories’ invoices or monthly billing statements will add any applicable taxes imposed by local and federal government and cost of shipping and insurance to the goods. Invoices shall be submitted to BUYER by JAK Optical Laboratories upon shipment of products or at the end of each month as agreed upon by both parties. BUYER shall be responsible for all taxes, handling and shipping charges, including insurance, whether billed at the time of shipment or not. Title to and risk of loss of products shall pass to BUYER upon delivery to a common carrier or private carrier for shipment to BUYER.
BUYER agrees to pay JAK Optical Laboratories at the designated address referred to on the monthly billing statement. Payment is due, and must be received, net thirty (30) days from the date of monthly statement. Any dispute concerning the amount of any invoice must be raised within thirty (30) days of the receipt of the invoice and BUYER must use its best efforts to resolve any such dispute within sixty (60) days of receipt of the invoice. All amounts due and owing not received within the stated time period will be considered delinquent and will be subject to a late payment penalty at the rate of 1.50% per month or the highest rate permitted by applicable law, whichever is less, from the due date until paid in full.
Should it be necessary to refer to this account for collection, BUYER agrees to pay reasonable attorney, court and collection fees, including on appeal. Furthermore, both parties agree that should legal action be initiated or received, such action will be governed by the laws of the State of Illinois (excluding the laws thereof with respect to conflict of laws), and any such action will be pursued in the jurisdiction of the appropriate court in Peoria County, Peoria, Illinois.
Damages/Defects
Should BUYER receive product from JAK Optical Laboratories which BUYER claims is damaged or defective, BUYER must make JAK Optical Laboratories aware of the claim within thirty (30) days. Otherwise, all claims are waived. Incorrect seg heights and scratches to lenses fall under this policy.
Prescription Changes/Dispenser Errors
Should BUYER need to submit an order due to a prescription change or dispenser error, BUYER shall be charged 50% of the normal charges for said order.
Cancellation
Once BUYER submits an order on JAK Optical Laboratories’ website, BUYER acknowledges that the order may not be subject to cancellation if the order has begun processing. If processing has begun the order cannot be cancelled.
Warranty
Frames are warranted under the manufacturer’s warranty against defects for a period of 90 days.
License to use Website
Unless otherwise stated, JAK Optical Laboratories and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
republish material from this website (including republication on another website);
sell, rent or sub-license material from the website;
show any material from the website in public;
reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
edit or otherwise modify any material on the website; or
redistribute material from this website.
Acceptable use
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without JAK Optical Laboratories’ express written consent.
You must not use this website for any purposes related to marketing without JAK Optical Laboratories’ express written consent.
Restricted access
If JAK Optical Laboratories provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.
No warranties
This website is provided “as is” without any representations or warranties, express or implied. JAK Optical Laboratories makes no representations or warranties in relation to this website or the information and materials provided on this website.
Without prejudice to the generality of the foregoing paragraph, JAK Optical Laboratories does not warrant that:
this website will be constantly available, or available at all; or
the information on this website is complete, true, accurate or non-misleading.
Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any medical/optometric/vision matter you should consult an appropriate professional.
Limitations of liability
JAK Optical Laboratories will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
for any indirect, special or consequential loss; or
for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
Reasonableness
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.
If you do not think they are reasonable, you must not use this website.
Unenforceable provisions
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.
Indemnity
You hereby indemnify JAK Optical Laboratories and undertake to keep JAK Optical Laboratories indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid to a third party in settlement of a claim or dispute on the advice of legal advisers) incurred or suffered which arise out of any breach by you of any provision of these terms and conditions.
Breaches of these terms and conditions
Without prejudice to JAK Optical Laboratories’ other rights under these terms and conditions, if you breach these terms and conditions in any way, JAK Optical Laboratories may take such action as it deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
Variation
JAK Optical Laboratories may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.
Severability
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
Entire agreement
These terms and constitute the entire agreement between you and JAK Optical Laboratories in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.
Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with the laws of the State of Illinois, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Peoria County, Illinois.